I am going to cry! My PS2 is broken!

[MeanGene]

The unthinkable has happened. My PS2 is Broken!

When I put in a game all it says is Disk Read Error. This is the second time that this has happened. The first time I bought a new one and put the old one in the new box and took it back.

I am not going to try my luck again though. I called Sony and they said that they would fix it free of charge. I have to pay about $20.00 shipping and be without for about 1 month. I am not going to make it. Going to have to break out the old school Dreamcast for a while.

Has anyone else had Disc Read Errors and if so, how did you fix it?
Soem people have said a blast of compressed air will get it.

[MeanGene]

The unthinkable has happened. My PS2 is Broken!

When I put in a game all it says is Disk Read Error. This is the second time that this has happened. The first time I bought a new one and put the old one in the new box and took it back.

I am not going to try my luck again though. I called Sony and they said that they would fix it free of charge. I have to pay about $20.00 shipping and be without for about 1 month. I am not going to make it. Going to have to break out the old school Dreamcast for a while.

Has anyone else had Disc Read Errors and if so, how did you fix it?
Soem people have said a blast of compressed air will get it.

[folgersnyourcup]

Yes, I got the same exact problem about a year ago. It started off not reading any dvd movies, then moved on to all games. I kept getting the same disc read error message. It was very frustrating. I did a bit of research on the internet and found that MANY of the PS2's sold on launch day (like mine) were having the same exact problem with tons of them being sold on ebay under the ebay search prompt "BROKEN PS2" and the description of "gives disc read error".

Some people online gave some tips of what to say to the Sony service rep and I told him about how I had bought it on launch day, etc. He said he would charge 80 dollars for the repair but I was able to talk him down to (after asking his supervisor) a mere 10 dollar fee that included shipping. Before sending it off though, I tried everything. I took the whole thing apart, cleaned the laser, blew out all the dust, etc. I sent it to Sony and it was mailed back to me relatively quickly with a new drive installed. It has worked perfecty ever sense.

If you can get by with the Dreamcast for a bit (which I love) I think you should go for sending it off to Sony and trying to get a reduced price if they will let you do that. When did you buy the PS2?

After I returned it though, I recall my roommate mentioning to me that he had read a way online about how to fix the disc read error involving tightening the lens. I can ask him about how to do this when he gets back and let you know.

[folgersnyourcup]

Yes, I got the same exact problem about a year ago. It started off not reading any dvd movies, then moved on to all games. I kept getting the same disc read error message. It was very frustrating. I did a bit of research on the internet and found that MANY of the PS2's sold on launch day (like mine) were having the same exact problem with tons of them being sold on ebay under the ebay search prompt "BROKEN PS2" and the description of "gives disc read error".

Some people online gave some tips of what to say to the Sony service rep and I told him about how I had bought it on launch day, etc. He said he would charge 80 dollars for the repair but I was able to talk him down to (after asking his supervisor) a mere 10 dollar fee that included shipping. Before sending it off though, I tried everything. I took the whole thing apart, cleaned the laser, blew out all the dust, etc. I sent it to Sony and it was mailed back to me relatively quickly with a new drive installed. It has worked perfecty ever sense.

If you can get by with the Dreamcast for a bit (which I love) I think you should go for sending it off to Sony and trying to get a reduced price if they will let you do that. When did you buy the PS2?

After I returned it though, I recall my roommate mentioning to me that he had read a way online about how to fix the disc read error involving tightening the lens. I can ask him about how to do this when he gets back and let you know.

[MeanGene]

The repair is going to be free. I just have to pay to ship it to them. I am guessing $20.00 with insurance and all.

Dear PlayStation(R) Owner,

Thank you for contacting Sony Computer Entertainment America.

Package only your console - unless instructed otherwise by the phone
representative - and send it to:
Bristol SSC
1504 Grundy's Lane
Bristol, PA 19007
Price: 0.00 Tax: 0.00
Shipping: 0.00 Total: 0.00

Please fill in the information below and print two copies (include one
copy
with the console, retain the other for your records).

Name:
Street:
City, State, Zip Code:
Telephone #:
Serial #: PT131735796
Model #: SCPH30001

Description of Problem:

List Items Being Sent:

The following number is your Service Request Number (SR#): xxxxxxxxxxxxxx
This
number is used as a reference to ensure that you will not be charged
for
your repair. On the outside of the package containing your console,
please
print your full name, address and the SR#.

We recommend sending your console by Traceable or Insured Mail. Turn
around
time for all repairs is 15 to 20 working days from the time assigned to
a
technician; not including shipping and handling time.

The console will normally be returned to you via UPS Ground Insured.
Your
repaired/exchanged console will come with a new 90-day limited
warranty.
Please hold on to the invoice that arrives with your console, as this
is
proof of your new warranty.

Note that a diagnostic fee may be charged for consoles that the Service
Center will not repair. These would include consoles that have been
modified
or tampered with; show signs of infestation or liquid damage; have had
their
serial numbers removed/defaced; or, the cost to repair exceeds the cost
of a
new console.

[MeanGene]

The repair is going to be free. I just have to pay to ship it to them. I am guessing $20.00 with insurance and all.

Dear PlayStation(R) Owner,

Thank you for contacting Sony Computer Entertainment America.

Package only your console - unless instructed otherwise by the phone
representative - and send it to:
Bristol SSC
1504 Grundy's Lane
Bristol, PA 19007
Price: 0.00 Tax: 0.00
Shipping: 0.00 Total: 0.00

Please fill in the information below and print two copies (include one
copy
with the console, retain the other for your records).

Name:
Street:
City, State, Zip Code:
Telephone #:
Serial #: PT131735796
Model #: SCPH30001

Description of Problem:

List Items Being Sent:

The following number is your Service Request Number (SR#): xxxxxxxxxxxxxx
This
number is used as a reference to ensure that you will not be charged
for
your repair. On the outside of the package containing your console,
please
print your full name, address and the SR#.

We recommend sending your console by Traceable or Insured Mail. Turn
around
time for all repairs is 15 to 20 working days from the time assigned to
a
technician; not including shipping and handling time.

The console will normally be returned to you via UPS Ground Insured.
Your
repaired/exchanged console will come with a new 90-day limited
warranty.
Please hold on to the invoice that arrives with your console, as this
is
proof of your new warranty.

Note that a diagnostic fee may be charged for consoles that the Service
Center will not repair. These would include consoles that have been
modified
or tampered with; show signs of infestation or liquid damage; have had
their
serial numbers removed/defaced; or, the cost to repair exceeds the cost
of a
new console.

[Shell]

Guyute got one on release day and it does the same thing. He's taken it apart as well. For the meantime, turning it on it's side usually works.

[Shell]

Guyute got one on release day and it does the same thing. He's taken it apart as well. For the meantime, turning it on it's side usually works.

[StJacquesRulz25]

hey that is near me... my aunt lives there...that place is right outside of philly......they did a story about the whole PS2 having that error on the news here a while back and i think that is what they were telling people to send it out to be fixed.

[StJacquesRulz25]

hey that is near me... my aunt lives there...that place is right outside of philly......they did a story about the whole PS2 having that error on the news here a while back and i think that is what they were telling people to send it out to be fixed.

[Guyute]

yes, this is a BIG problem on the first (and second I believe) versions of the PS2, where the laser they used is sub-par. Imagine that, cheap parts from sony :roll:

I run a dvd cleaner through mine about once a week now. when it gets bad, I take it apart and manually clean the inside of the laser assembly.

putting in a new laser is an option. it won't be as cheap as sony's option, but, your down time will be considerably less (which is more important than the money in my case. lol). I know a lot of people that have ordered parts from this guy: http://www.richspsxparts.com/psx2.html

it's $60, and free shipping. might not be worth it to you, but figured I'd throw it out there.

Mine is Very bad on blue-label (CD) games, but DVD's for the most part usually work. But when EQOA doesn't want to load, we have PROBLEMS. lol. last time I actually ran up to walmart to buy a new one, but they were out of stock. since then I haven't had problems as much (knock on wood). Clean it OFTEN is all I can say. those things are like vacuums as far as pulling in dust. we have animals and we smoke, so mine takes a beating.

[Guyute]

yes, this is a BIG problem on the first (and second I believe) versions of the PS2, where the laser they used is sub-par. Imagine that, cheap parts from sony :roll:

I run a dvd cleaner through mine about once a week now. when it gets bad, I take it apart and manually clean the inside of the laser assembly.

putting in a new laser is an option. it won't be as cheap as sony's option, but, your down time will be considerably less (which is more important than the money in my case. lol). I know a lot of people that have ordered parts from this guy: http://www.richspsxparts.com/psx2.html

it's $60, and free shipping. might not be worth it to you, but figured I'd throw it out there.

Mine is Very bad on blue-label (CD) games, but DVD's for the most part usually work. But when EQOA doesn't want to load, we have PROBLEMS. lol. last time I actually ran up to walmart to buy a new one, but they were out of stock. since then I haven't had problems as much (knock on wood). Clean it OFTEN is all I can say. those things are like vacuums as far as pulling in dust. we have animals and we smoke, so mine takes a beating.