SEASON TICKET RENEWAL

[Jeff O Rocks]

I got my STH renewal information in the mail yesterday.......I just don't know if it is worth it or not.. :roll: ;)

Seriously, when I got the information, I got excited thinking of a brand new season, healthy players and lots of talent....I know you guys can't wait either...bring on September!!

Is everyone renewing??? :spin:

[nccanes]

I got my STH renewal information in the mail yesterday.......I just don't know if it is worth it or not.. :roll: ;)

Seriously, when I got the information, I got excited thinking of a brand new season, healthy players and lots of talent....I know you guys can't wait either...bring on September!!

Is everyone renewing??? :spin:

We are renewing our 4 seats in the lower level for a 10 pack. I do have a question (we didn't get ours yet). I thought we'd need to put down our $200/seat deposit even if we decided to do the monthly bank draft thing, but I read elsewhere that your first bank draft would begin in June w/no deposit. What does the paperwork say?

[Jeff O Rocks]

Let's see....it says...the Deadline for your renewal response is June 1st..Select a Seat begins at the end of June...once you renew, then you let them know if you want to participate in the SAS...

It does say that you have 2 choices to ensure renewal:

1) provide a non-refundable deposit of $200 per seat by 6/1 OR
2) enroll in the interest-free payment program

I guess this is actually what you need: Please note that failure to provide your renewal deposit OR enrollment in an interest-free payment plan by June 1, 2003 can result in loss of season ticket priviledges and priority.

From that last statement, it looks like you can include your deposit in the payments, but they need to have an answer by 6/1......

Eileen, do you actually pick your seat location for a mini-plan?? I haven't had one so I wasn't sure..

Hope I helped answer your question!!

[nccanes]

Eileen, do you actually pick your seat location for a mini-plan?? I haven't had one so I wasn't sure..

Hope I helped answer your question!!

Yes, you did - thanks!!

No select a seat for us. We'll probably just request on our form to stay in 113 - it worked last year.

[Jeff O Rocks]

Eileen, do you actually pick your seat location for a mini-plan?? I haven't had one so I wasn't sure..

Hope I helped answer your question!!

Yes, you did - thanks!!

No select a seat for us. We'll probably just request on our form to stay in 113 - it worked last year.

Good....good luck...113 is a really good section... BUT the visiting team is always on the other end of the ice.. coughtampabaytltcough... :kiss: :p ;)

[talkingcanes]

I'm renewing my seats for the full season. Can't wait :spin:

[SouthernHockeyChick]

They already have my $400....I didn't know I had a choice with that payment plan. Oh well, I came up with that $400 now so maybe they will let me enroll in the payment plan with the remainder of my balance.

We're upgrading to the 24 pack! And we'll hopefully stay in the same general area in the arena....hopefully move a little more towards center ice but about the same area anyway. Can't wait!! :spin:

[Shell]

we're renewing our 24 pack again.. we'll stay in the same section. (That way we can continue throwing popcorn down at Mona ;) )

[CaniacManiac]

Section328Crazy and I have renewed our season tickets in, you guessed it, section 328. We're both counting the weeks until the season begins. Stanley Cup playoffs are cool to watch but when the Canes aren't playing, it just isn't the same. Will September ever get here so we can have some pre-season action????????

CaniacManiac (jonesing for some Canes hockey)

[Guyute]

It does say that you have 2 choices to ensure renewal:

1) provide a non-refundable deposit of $200 per seat by 6/1 OR
2) enroll in the interest-free payment program


maybe it's different for the full STH's.... but for us lowly 24'ers.... there is no OR. you pay a deposit if you want seats. period.

I'm really quite pissed they bumped deposits from $50/seat to $200/seat...
REAL pissed actually.

[Jeff O Rocks]

we're renewing our 24 pack again.. we'll stay in the same section. (That way we can continue throwing popcorn down at Mona ;) )

Hey watch it!! :D :p ;)

[nccanes]

I'm really quite pissed they bumped deposits from $50/seat to $200/seat...
REAL pissed actually.

Interesting that they would do that....but at least we've known for quite sometime.

[Shell]

yeah we have, but it hurts when you have a major vacation in 11 days! I want that $400 bucks for when I am in the Cayman's!! We don't like, save money or anything

[Jeff O Rocks]

yeah we have, but it hurts when you have a major vacation in 11 days! I want that $400 bucks for when I am in the Cayman's!! We don't like, save money or anything

Cayman's in 11 days?? you rats!! :p Seriously..have a wonderful time..and see if you can find some good karma in the islands for the Canes ok?? ;) $200 a ticket is quite pricey..but I guess they are doing that to make sure everyone is serious about getting the tickets...last year I know everyone wanted those playoff tickets so $50 was an easy deposit to assure those seats... :roll:

[Shell]

Thanks, and yeah I can understand that.. however, we've done it for years and always paid after the other bad seasons too ;)

[Jeff O Rocks]

Thanks, and yeah I can understand that.. however, we've done it for years and always paid after the other bad seasons too ;)

The fans that have renewed for years like you guys, should be given a break and not have to pay such a big deposit..especially with vacation coming up!! :roll:

[Thelmie]

I am definitely renewing! :) I talked to my sales guy and he says you can include a deposit with your renewal if you do that no interest thing. I was a little confused by that whole thing.

[Jeff O Rocks]

I am definitely renewing! :) I talked to my sales guy and he says you can include a deposit with your renewal if you do that no interest thing. I was a little confused by that whole thing.

Hey Thelmie...me too!! I had to read my letter several times to see if the deposit could be included in the payments! :roll: Are you guys staying where you are?? It won't be long til we will all be back in the RBC Center ...you guys with your signs and hyena, Judy and Eileen with camera in hand!!!!!!!!! :evil: Can't wait!! :spin:

[Guyute]

An FYI for those of you that haven't done this yet, and are confused about what you can/can't do in regards to deposits.

Rolling the deposit into the monthly payments can Only be done on a Full ST purchase.... not on 24 or 10 packages. For packages you MUST put the deposit down.

But, I had a very long conversation with our ticket rep, and we came up with an agreeable solution. He agreed with me it was assinine to quadruple the deposit amount when they should be working to keep as many STH's as they can... not alienate the ones who want to stay.

But, of course we'll be there... even if we would have to pay $200/seat the week we return from a major vacation, we would've somehow done it.

oh, and.... I did calculate the monthly costs of a full season. just incase. :angel: :beatup:

[nccanes]

Thanks for the update Guy. $200x4 = a big down payment for us! I would say that it'll reduce the balance, but that's still kinda big too. I know we spent a nice sum on the playoffs, but those unecessary game 7s and 6 were nice perk - avoiding a downpayment at all. :eek2:

[Jeff O Rocks]

An FYI for those of you that haven't done this yet, and are confused about what you can/can't do in regards to deposits.

Rolling the deposit into the monthly payments can Only be done on a Full ST purchase.... not on 24 or 10 packages. For packages you MUST put the deposit down.

But, I had a very long conversation with our ticket rep, and we came up with an agreeable solution. He agreed with me it was assinine to quadruple the deposit amount when they should be working to keep as many STH's as they can... not alienate the ones who want to stay.

But, of course we'll be there... even if we would have to pay $200/seat the week we return from a major vacation, we would've somehow done it.

oh, and.... I did calculate the monthly costs of a full season. just incase. :angel: :beatup:

Thanks for the info..the letter was confusing..and I am glad you can wait until after vacation...and good luck with the idea of getting FST....I know how much you guys love it.... :spin:

[Guyute]

yeah, last year was nice... after our ticket refunds from unplayed games, we had under $200 balance for the season, so we just paid it all off. that will not be the case this year. lol.

yeah, $200x4 for y'all is naaaasty. but, that's what ticket reps are for. ;) go do some haggling. lol

[nccanes]

yeah, $200x4 for y'all is naaaasty. but, that's what ticket reps are for. ;) go do some haggling. lol

Hmmm. "Haggling"......"agreeable solution" I get it. ;)

[taz]

Has anyone noticed any mistakes in the invoice? We originally bought the regular parking pass, but upgraded part-way through to the premier pass. We have a line item for both pass packets, thus we need to take one of them off. Anyone have a phone number that I could call?

[Guyute]

if you don't have a direct # to your Rep, I'd look into getting a new Rep...

the first season we bought a package, our "rep" was never heard from again. I called and found someone else, and talk to him quite regularly, phone, email, etc..

You can probably call the main #, and ask for your guy, or ask for "any" ticket rep, and explain that you may want a new rep. You *should* have a phone # for your guy.

[taz]

You *should* have a phone # for your guy.

I might, and it might be on the form, since I don't have it in front of me. Just wondered if someone had one off the top of their head. Thanks though, I'll dig something up....

[Guyute]

I only have the # for our guy. And I've sent him enough business he barely has time to go to the bathroom anymore... so I don't like giving his # out unless I get his ok first. lol

[nccanes]

Strange thing. Our Mini Plan renewal letter arrived today. The invoice AND the letter indicate that only $50/seat by June 1 is required for the deposit!? I'm not complaining...

[Guyute]

yes, for 10game plans it's only $50. sorry to worry you, I forgot y'all were doing 10. :)
for 24's it is $200/seat.

[nccanes]

yes, for 10game plans it's only $50. sorry to worry you, I forgot y'all were doing 10. :)
for 24's it is $200/seat.

Yeah, well our 10 turned into about 25 this season ;) , but with buying discounted seats outside, sitting upstairs, occasional freebies from work and/or friends, or having only 2 of us go, we still came out ahead than committing to the 24 plan.

It says the interest free stuff is available to us, but it doesn't seem like it will begin until after they assign seats to us 10-packers in August, so it'll be for just a few months I suppose. Again, not complaining....

[Guyute]

Thanks, I hadn't thought about that. I actually calculated all of my #'s on an 8 month payment schedule (June-Jan). But it'll most likely only be 5 months for 24 or 10 folks, since we don't select seats until August.

that's actually a rather large difference as far as monthly payments go. Probably about an extra $30/mo for us. And not all that far off of the monthly payments for a full season. lol.

dammit. they're trying to make this a close call to try and squeeze us into Fulls. :eek:

[Jeff O Rocks]

I got a call from my ticket rep a few minutes ago....I told him along with you maniac Caniacs that we talked about our guys ever waking minute and couldn't wait for the new season to start..he asked me if I had been keeping up with the World Championships and I told him I had....

He said the summer would be gone in a flash and the season would be here..and I almost jumped through the phone and did this..>> :kiss: :kiss:

;)

[Guyute]

From our rep: (note that Full holders will supposedly be selecting their seat around the end of June)

You are correct about the 24/10 planholders payment start date being later than the full holders. The way that it looks right now, is we will be having the 24 game plan select a seat event in late July so that we can start charging the accounts in August. Therefore you will have 6 months to pay off the tickets.

With that being said, changes are always possible. If for some reason something goes wrong with the Full season select a seat and we need to have people come back out or something like that, we may need to push the 24 game plan select a seat back a couiple of weeks into August, but for now the original plan is to have your payment plan start in August. Hope this helps, take care.

[talkingcanes]

Last year there was select a seat for full STH and if you didn't find anything, but still wanted to look again you signed up for a later one when most of the seats that weren't renewed would be known. I changed mine after 2 years because of the edge of the netting between 108 and 107. I found my current seats the 2nd selection night, but there weren't many other people there that night. Renewing full STH usually make changes early if they change so hopefully everyone can make up their minds and there will be great seats still available.

any news on the expected % of renewals? I'm staying put this year ;)

[nccanes]

any news on the expected % of renewals? I'm staying put this year ;)

I guess it's too soon to tell for sure, but I thought I'd read somewhere else that "someone's" ticket rep said they were really pleased with the renewals. Now, how they could be pleased when the deadline hasn't even passed, I'm not sure, but maybe the ticket reps have a feel for who they've spoken to, etc. It'll be interesting...

[Thelmie]

I am definitely renewing! :) I talked to my sales guy and he says you can include a deposit with your renewal if you do that no interest thing. I was a little confused by that whole thing.

Hey Thelmie...me too!! I had to read my letter several times to see if the deposit could be included in the payments! :roll: Are you guys staying where you are?? It won't be long til we will all be back in the RBC Center ...you guys with your signs and hyena, Judy and Eileen with camera in hand!!!!!!!!! :evil: Can't wait!! :spin:

Yep, I am staying in the same spot. Mary says she is going to move to the front row somewhere, but I told her she can't. If it weren't for the games, I wouldn't see her at all!!!! I can't wait for the season to start!!

[Jeff O Rocks]

Yep, I am staying in the same spot. Mary says she is going to move to the front row somewhere, but I told her she can't. If it weren't for the games, I wouldn't see her at all!!!! I can't wait for the season to start!!

Tell Mary to stay off that front row..with that skirt she wears, the players will never concentrate if she is any closer to the ice... ;)

[Canesluver]

Just an FYI:
You can start a payment plan earlier than waiting until you select seats. Just talk (or e-mail) to your Sales Rep. He can E-mail you a payment plan form, and then you can start payments in June.

[1Irbegirlforever]

You guys are all depressing me....pretty soon here me and my hubby are going to be moving back to Hendersonville, our hometown. which means we won't be able to get the 24 game plan again for next season.... http://www.jordysworld.de/emoticons/trau34.gif

Well, you guys will have to cheer them on extra for us while we're in the mountains watching it on Center Ice... :cry:

*suffering not only from Canes withdrawal, but also season tickets withdrawal......*

[Jeff O Rocks]

You guys are all depressing me....pretty soon here me and my hubby are going to be moving back to Hendersonville, our hometown. which means we won't be able to get the 24 game plan again for next season.... http://www.jordysworld.de/emoticons/trau34.gif

Well, you guys will have to cheer them on extra for us while we're in the mountains watching it on Center Ice... :cry:

*suffering not only from Canes withdrawal, but also season tickets withdrawal......*

Sorry that you will be leaving us ....hope it works out well for you guys! :)

[nccanes]

You guys are all depressing me....pretty soon here me and my hubby are going to be moving back to Hendersonville, our hometown. which means we won't be able to get the 24 game plan again for next season.... http://www.jordysworld.de/emoticons/trau34.gif

Well, you guys will have to cheer them on extra for us while we're in the mountains watching it on Center Ice... :cry:

*suffering not only from Canes withdrawal, but also season tickets withdrawal......*

There's always road trips! :) And you can take in a few games in Atlanta - you're closer to Atlanta over in H'ville. My folks live in H'ville - such a beautiful area. Keep us posted on your relocation.

[Kat]

Anybody hear anything about rolling parking into the ticket prices? Evidently the person who owns our seats (opuntia) got something about it...

-Kat

[talkingcanes]

I paid for parking in advance last year and it's on my invoice for this year too. I like it much better to have prepaid than to have to dig out $7 per game. That paper hanging from my review mirror somehow makes me feel like I'm saving money..........delusional much :crazy:

[Guyute]

I just got this from our rep:

They will not be rolling parking into ticket costs. It just did not make sense from either point of view to do it.

[crazy4canes]

Stinks when the parking pass book gets thin, though, doesn't it? Makes me realize the end is near. :sad:

[Kat]

How does the prepay thing work? We have four seats and 5 or so people that share them... Do you just get one pass per game per $7?

-Kat

[talkingcanes]

Stinks when the parking pass book gets thin, though, doesn't it? Makes me realize the end is near. :sad:

It really does :sad: I love it when it's nice and full!

Kat.....you pay $264.00 for the year. 41 regular season and 3 preseason games. I think that's $6 per game. you get one pass to each game (different color pass for each one).

and speaking of preseason, it annoys me we have to pay full price for those 3 games again this year.

[Jeff O Rocks]

Stinks when the parking pass book gets thin, though, doesn't it? Makes me realize the end is near. :sad:

So true..as my STH book and parking book got thinner..I got sadder!! :sad: :cry:

[Guyute]

and speaking of preseason, it annoys me we have to pay full price for those 3 games again this year.

yeah, I don't like that at all. if they're going to include them in the package, they should discount them. or, if they want to charge full price, make it an add-on. :roll:

[opuntia]

They didn't put anything in about rolling parking passes into ticket prices, but there was a bit about rolling the parking pass price into the monthly payments (I think John read that wrong initially, Kat). We have thought about getting the pass, but one pass for 4 seats seemed like too much trouble - we'd have to figure which of the 4 people going to a given game gets the pass. It would make more sense if we carpooled more.

[Kat]

(I think John read that wrong initially, Kat). We have thought about getting the pass, but one pass for 4 seats seemed like too much trouble - we'd have to figure which of the 4 people going to a given game gets the pass. It would make more sense if we carpooled more.

Cool. I was being asked about it (by fiance), so thought I would post the question here to see who knew what (this place is the best source of Canes info).

Yeah, it definitely seems like too much trouble for those of us that split seats... how to split the cost, who gets the pass when 2 sets of people are going in 2 different cars, stuff like that. It probably works pretty good for full STH or minipacks, though.

-Kat

[nccanes]

Just bumping this to remind everyone to get their deposits in by June 1.

So what's that make it - still 3+ months until we get that ice back in the RBC? :eek2:

[Jeff O Rocks]

Thanks Eileen..

I mailed mine in just this morning.....I can't wait!!!!!!!!! :D

[talkingcanes]

I'm taking my by in person when I get back from vacation next week.

Yea, vacation :spin:
Waiting for next season :D

[SouthernHockeyChick]

I'm taking my by in person when I get back from vacation next week.

Yea, vacation :spin:

Going anywhere fun?

[talkingcanes]

going to Boone with a group of friends from college. every Memorial Day we go somewhere for a long weekend with no spouses, boyfriends, or children. We have been doing it this same weekend for many years and it is always great. We eat and laugh ourselves sick and then pick a spot for next year.

[Jeff O Rocks]

going to Boone with a group of friends from college. every Memorial Day we go somewhere for a long weekend with no spouses, boyfriends, or children. We have been doing it this same weekend for many years and it is always great. We eat and laugh ourselves sick and then pick a spot for next year.

I love Boone...pretty place..especially in the Fall....have a great time and drive safe in all that traffic!! :spin: ...and hang in there..it is almost June..that means just two and half more months..and then time for camp............woo hoo!! :spin:

[talkingcanes]

thanks JOR. I love Boone and hope it doesn't rain the whole time!........I'm sure the time until camp will pass quickly. Time seems to move very quickly the older I get ;) It will be great when camp starts. means lots less time till Opening Night ;)

[nccanes]

I spent a little time today talking with my ticket rep. We opted to go in with 3 other families to split 4 season tickets. It was very last minute (we were subbing for a family that dropped out) and we decided to use this as a way to supplement our 10 game mini plan. Our 10 game plan will be lower level and the 10 game as part of the season tickets will be upper. The way this group is set up is that each family has 1 ticket - so in a sense (and in reality) I'm a season ticket holder of 1 seat now! So I guess we'll be fighting over that 1 STH ticket to the dinner/autograph night ;)

ANYWAY (I'm long winded today), in chatting with my rep at the RBC, he said that while they are seeing a drop off, he said that virtually none had to do with the team's performance - that people were citing economic reasons. Of course, I realize that if the Canes had a stellar season, that more people would somehow find the finances to renew those tickets, but anyway, it doesn't seem like there are hordes of pissed off former STH. That's good. :)

[Jeff O Rocks]

Thanks for the update Eileen...and congrats on being a full STH!! ;)

I got an email from my rep today..very nice guy by the way, and he sent me the info about Harold Druken being traded...in the email, he said that he would be forwarding all the press releases to me so that I would be well-informed about what is going on with the Canes in the off season...I will pass all info along to you guys too! :spin:

I can't wait!! :D

[Alicia]

Thanks for the update Eileen...and congrats on being a full STH!! ;)

I got an email from my rep today..very nice guy by the way, and he sent me the info about Harold Druken being traded...in the email, he said that he would be forwarding all the press releases to me so that I would be well-informed about what is going on with the Canes in the off season...I will pass all info along to you guys too! :spin:

I can't wait!! :D

Who's your rep? We got the same email...

[Jillsdad]

Nothing like waiting to the last minute to get your deposits in. I FED EXed mine yesterday to the Canes, so hopefully if there are no snafus I will once again be a 24 game holder. Can't wait for October. One other point, who is with me that these Finals have to be the most boring ever.


PS Much to some people's chagrin I have not fallen off the face of the earth.

[SouthernHockeyChick]

Welcome back JD! I too will be a proud 24 game holder this season. :spin:

And, yes, I have to admit....while I've mahaged to enjoy the games so far this series (except for the outcome) they have been a bit boring. :sad: Go Ducks!!

[Jeff O Rocks]

Who's your rep? We got the same email...

John H...what a great guy!! :spin:

[Shell]

Welcome back Jillsdad! I was wondering what happened to ya!

and yeah, we're always late too.. we called and gave them the credit card number yesterday.. I am assuming guyute said "24 pack" but wouldn't be surprised if he tells me he accidentally got a full season LOL

[Guyute]

I thought you wanted a full season? Now I'm confused. :D

oh- I didn't tell him anything yet. I was looking for my email that had all the #'s (full vs 24, etc..)

[talkingcanes]

Who's your rep? We got the same email...

John H...what a great guy!! :spin:

I don't know who my rep is and I called this morning and it took 3 tries to find someone in and then I got John H's voicemail. I haven't heard from him yet and if they want my money today, I need a phone call. I never get very good service from them and I am currentlyVERY irritated :mad:

So, I hope he's a great guy and calls me back. Maybe he'll be the one who can tell me who's supposed to be my rep. No one else seems privy to that info :mad: :mad:

[nccanes]

So, I hope he's a great guy and calls me back. Maybe he'll be the one who can tell me who's supposed to be my rep. No one else seems privy to that info :mad: :mad:

Hope you get it straightened out. As guyute has said a couple of times, if you don't have a good one - move on to someone else. There are good ones there for sure! Buzz is my rep (after my previous one who was also great, but got the can last summer) and he's been a gem. I've worked with him on numerous things that were probably a pain in the ass and he's given me service with a smile everytime!

[Guyute]

Buzz is ours too. :) very good guy. though he's out of the office today. smart guy... lmao.

[talkingcanes]

So, I hope he's a great guy and calls me back. Maybe he'll be the one who can tell me who's supposed to be my rep. No one else seems privy to that info :mad: :mad:

Hope you get it straightened out. As guyute has said a couple of times, if you don't have a good one - move on to someone else. There are good ones there for sure! Buzz is my rep (after my previous one who was also great, but got the can last summer) and he's been a gem. I've worked with him on numerous things that were probably a pain in the ass and he's given me service with a smile everytime!

Thanks. I'm sure it will work out. Buzz is one of the reps out of the office till Monday. I would be glad to move on to another one, but what has happened in the past is that someone will say, just call me and when I do they've moved on or don't call back. It drives me NUTS. For me, it has always been the worst part of dealing with the Canes. I'm going to the RBC today and if I haven't heard from anyone, I'll just deal with whoever is there.

[Jeff O Rocks]

John is a great guy..he has never failed to email me or call me right back...if he is in the office, you should hear from him today...hang in there! ;)

[talkingcanes]

though he's out of the office today. smart guy... lmao.

it's a riot unless you're the person needing help :roll:

[CanesFFan]

John H is a wonderful rep - he linked me up with someone to split season tix with for next year... which is doubly wonderful considering the air of gloom and doom hanging about my workplace invoving a potential merger/buy-out as of late. Don't you just love corporate America?

[nccanes]

Buzz is ours too. :) very good guy. though he's out of the office today. smart guy... lmao.

Yeah, I figured that out today. I was pressed for time and wanted to see if I could call in my CC number. I didn't want to bother with (trust) another rep, so I swung by the RBC instead.

[Guyute]

so you're all set? if not, drop me a pm or something ;)

[nccanes]

so you're all set? if not, drop me a pm or something ;)

Yup - all set (damn, is he in your back pocket or something?;)). We've got 10 games (4 seats) upper level and will do a 10 game mini (2 seats) in the lower level.

So guy - you haven't given us the update after reviewing that email with the #s. Are you guys gonna be busy for 17 add'l nights next season? ;)

[Guyute]

no, lol, not in my back pocket. I just had a little extra info if necessary. :)

No, I think we'll be doing 24 (i have a big tv to buy, and a 125 gallon fish tank to finish. lol) . but shell's folks upped to a full season this year, and her mom is out of town quite frequently. which leads me to believe we'll take turns using the extra ticket, and the other one will go anyway and but a cheapie. :shrug:

plus there will be times that both of them go out of town. we'll probably at least hit our mark of 30 like last year.

[Alicia]

Who's your rep? We got the same email...

John H...what a great guy!! :spin:

Ours too! :D

[Canesluver]

Hey! Buzz is my sales rep, too. He's a pretty cool guy.
I've met John H., too -- was very helpful once when Buzz was out-of-town.

I've always E-mailed him instead of phoning. I've never had to wait more than 15 min. to get a reply. I'd recommend E-mailing, instead of calling, Talkingcanes -- you'll get a faster response. (just my opinion/experience)

[talkingcanes]

Hey! Buzz is my sales rep, too. He's a pretty cool guy.
I've met John H., too -- was very helpful once when Buzz was out-of-town.

I've always E-mailed him instead of phoning. I've never had to wait more than 15 min. to get a reply. I'd recommend E-mailing, instead of calling, Talkingcanes -- you'll get a faster response. (just my opinion/experience)

Finally got it worked out this afternoon. John H. came through just before I melted down ;) He also came up with a name he says is my rep. I think it was self preservation on his part so he doesn't have to go through this again :beatup:

Thanks for the suggestions and encouragement. Glad it's worked out for another year. John said renewals had been slow, but they were swamped today. He said a few people had decided not to renew because of last season, but mostly for economic reasons and a lot of corporations cutting back.

[CanesFever]

Who's your rep? We got the same email...

John H...what a great guy!! :spin:

I agree. John is an extremely nice guy. He always responds to me promptly whether by phone or e-mail. I e-mailed him yesterday right before I left work, and he called me back on my cell phone after I had barely gotten into my car. He renewed me over the phone. He has done many favors for me and Alicia this year. He even looked us up at a game, so we could put faces with names. So, he comes highly recommended!

[Jeff O Rocks]

Hey! Buzz is my sales rep, too. He's a pretty cool guy.
I've met John H., too -- was very helpful once when Buzz was out-of-town.

I've always E-mailed him instead of phoning. I've never had to wait more than 15 min. to get a reply. I'd recommend E-mailing, instead of calling, Talkingcanes -- you'll get a faster response. (just my opinion/experience)

Finally got it worked out this afternoon. John H. came through just before I melted down ;) He also came up with a name he says is my rep. I think it was self preservation on his part so he doesn't have to go through this again :beatup:

Thanks for the suggestions and encouragement. Glad it's worked out for another year. John said renewals had been slow, but they were swamped today. He said a few people had decided not to renew because of last season, but mostly for economic reasons and a lot of corporations cutting back.

I am so glad you got this taken care of talking....I just can't say enough nice things about John. If we can all go to a game together, John will be helping us with the seating arrangements!! Congrats!! :spin: ;)

[nccanes]

I have a question for STHs.

I noticed that it looks like STHs get to purchase add'l tickets for STH prices (before they go on sale to the public). The last 2 years as a MPH (Mini Plan Holder) I was able to order ahead of the public, but it was at gate price. So, that'a benefit that my little 1 seat is going to give us that we weren't even counting on.

My question is, do you get the STH price for any seats in the arena, or just the seats in your ticket level?

Thanks.

[CanesFFan]

NCCanes - you can buy tickets for seats anywhere in the arena. Pretty neat, eh?

[Jeff O Rocks]

Yep Eileen...anywhere...great benefit...I took advantage of it several times..my friends were always in the same Section as us...and once they were right beside of us!! :spin: Can't beat it for $10 off...

[Jeff O Rocks]

I got an email from the Canes about STH renewal select-a-seat....woo hoo!! Mine is 6/24 at 5..... so the times are being set up!! I can almost smell the ice!!! :D ;)

[hyena]

I got an email from the Canes about STH renewal select-a-seat....woo hoo!! Mine is 6/24 at 5..... so the times are being set up!! I can almost smell the ice!!! :D ;)

wheeee! mine is at 6:00. i'm so excited! :D :D :D

[perfectstorm]

Mine is 6:30 on the 23rd.

[nccanes]

wheeee! mine is at 6:00. i'm so excited! :D :D :D

Hyena, are you doing a 24 plan or a full season?? Is this new, or am I just lost and didn't realize you already had a 24 or STH plan?

Anyway, have fun all you folks doing select-a-seat. I'm not sure what's gonna get everyone thru July and August, but between the Cup finals, the draft, and select a seat, I suppose June has enough distractions.

I do have a question. Since I'm a STH (even though it's just for 1 seat and we are splitting 4 seats with 4 families), I think I get a discount at the Eye store? Do I get something in the mail that indicates I'm a STH for that purpose?

[talkingcanes]

I do have a question. Since I'm a STH (even though it's just for 1 seat and we are splitting 4 seats with 4 families), I think I get a discount at the Eye store? Do I get something in the mail that indicates I'm a STH for that purpose?

You'll get a STH card with your name and account # on it. You can pick them up at several games when they are ready. They have tables set up in the concourse. They mail them if they are not picked up, I think. I've always just picked mine up at a game.

[hyena]

wheeee! mine is at 6:00. i'm so excited! :D :D :D

Hyena, are you doing a 24 plan or a full season?? Is this new, or am I just lost and didn't realize you already had a 24 or STH plan?

since my friend will not be going off to school (that was the deciding factor), i'm taking the plunge and we're doing the full plan this season. i had a 9-game plan last year by myself. i wasted so much $$ because i ended up going to every game except maybe five. :eek2: i think my credit card is about to melt. it's not a pretty sight.. :crazy: :beatup:

[Jeff O Rocks]

i think my credit card is about to melt. it's not a pretty sight.. :crazy: :beatup:

Girl don't I know it too..between The Eye, ordering jerseys on line and season tickets for two seasons..I will be in the poor house!! But what can I say..I love em??!! :spin:

Oh and Eileen...you will get a card with your name on it but it will depend who is the "primary" owner of the season tickets. If it is someone else, the person you share the seats with will have to add your name to a list for you to get a card with YOUR name on it....only the primary owner can get the cards and add the names....

[nccanes]

Oh and Eileen...you will get a card with your name on it but it will depend who is the "primary" owner of the season tickets. If it is someone else, the person you share the seats with will have to add your name to a list for you to get a card with YOUR name on it....only the primary owner can get the cards and add the names....

Well since they did the seats in an unusual way (each family is the primary owner for 1 seat - all 4 seats are together - then the seats are divided up for 10 games for each family), I'm a STH. I thought it was a little strange, but it works out well because each family has the same benefits w/o having to jump thru many hoops - like when wanting to add seats at games, etc.

Since we were transferring ownership of 2 of the 4 seats, the 2 new people (me being one) had to pay the seat in full. Ouch on the debit card. We still have to pay for the mini-plan, but may do that on the monthly thing.

Edited to add: Congrats Hyena - I didn't think you were a full STH last year. Enjoy the plunge!

[talkingcanes]

[quote="Jeff O Rocks
Oh and Eileen...you will get a card with your name on it but it will depend who is the "primary" owner of the season tickets. If it is someone else, the person you share the seats with will have to add your name to a list for you to get a card with YOUR name on it....only the primary owner can get the cards and add the names....[/quote]


You're right, JOR. I wasn't even thinking of that. There is a card per seat and they don't check the name when you go to the Eye to shop......I have a little experience with that too ;)

[MIKELIUT]

my group went from 6 full seats last year to 7 next year. My select-a-seat is 5:00 pm on the 23rd (Monday)

[nccanes]

I got my STH invoice today (paid in full, whew), but noticed a couple of new things in the enclosed letter.

After a paragraph announcing that they are "upgrading our ticket system" and that more detailed info would be available in the near future, it says the following:


Season Ticket Account Manager
*Use the internet to manage your Hurricanes account in real time directly through carolinahurricanes.com.

*Make renewal and playoff payments online, edit your account profile and track ticket usage.


Bar Coded Ticket Technology at the RBC Center
*This technology will expedite your entrance into the building, as tickets will be scanned and not ripped at the entrance. It will also provide increased counterfeiting protection, and assist in the replacement of lost/stolen tickets.

*Print at home convenience for ticket transfers: through this cutting-edge technology your tickets can now be virtualized and sent electronically to friends, family, and co-workers. Forwarded tickets have their own unique bar code and the original bar coded ticket is voided.

*Purchase additional individual game tickets through your season ticket account and receive the "tickets" as an email.



And it looks like parking is still $7, btw.

[puckin_A]

I am renewing for full STs this year as well. I put away enough to pay for
half of it and I STILL have payments equal to car payments!! ugh!! But
this year I opted for premiere parking. I work three evenings a week and
HAVE to get out of the parking lot ASAP after a game. I also look forward
to not having to remember to have cash to get in.

[JaroFan]

my group went from 6 full seats last year to 7 next year. My select-a-seat is 5:00 pm on the 23rd (Monday)

That's when ours is too! What areas are you looking at?

[Jeff O Rocks]

But
this year I opted for premiere parking. I work three evenings a week and
HAVE to get out of the parking lot ASAP after a game. I also look forward
to not having to remember to have cash to get in.

We opted for that last season and again this year...getting in was a breeze and we very seldom had to wait to get out...and when it is freezing outside or raining, very nice to be so close to the entrance.... :spin:

[talkingcanes]

I got my STH invoice today (paid in full, whew), but noticed a couple of new things in the enclosed letter.

After a paragraph announcing that they are "upgrading our ticket system" and that more detailed info would be available in the near future, it says the following:


Season Ticket Account Manager
*Use the internet to manage your Hurricanes account in real time directly through carolinahurricanes.com.

*Make renewal and playoff payments online, edit your account profile and track ticket usage.

Bar Coded Ticket Technology at the RBC Center
*This technology will expedite your entrance into the building, as tickets will be scanned and not ripped at the entrance. It will also provide increased counterfeiting protection, and assist in the replacement of lost/stolen tickets.

*Print at home convenience for ticket transfers: through this cutting-edge technology your tickets can now be virtualized and sent electronically to friends, family, and co-workers. Forwarded tickets have their own unique bar code and the original bar coded ticket is voided.

*Purchase additional individual game tickets through your season ticket account and receive the "tickets" as an email.



And it looks like parking is still $7, btw.

They used the scanning system at the SCF and it seemed to work well and quickly. I got my paid in full invoice yesterday too. Glad that's done for another year. I paid for parking too, not the premiere although I was very tempted to try it after some of the parking patterns last year!

[nccanes]

They used the scanning system at the SCF and it seemed to work well and quickly.

They used this at Phillips arena in Atlanta this season too.

I'll be curious to see how the online account management stuff works - sounds like it could be very convenient. :)

Since we are splitting our STH and they decided to do the Premier parking, we'll have 10 games with the Premier parking, but our mini-plan games will be w/o it.

[talkingcanes]

I'll be curious to see how the online account management stuff works - sounds like it could be very convenient. :)


I'm looking forward to that too. And since you were all witnesses to my little tantrum earlier, here's hoping we don't have to go through that again :roll: :p

If it all works well, it should be great to deal with these things online.

[nccanes]

Speaking of tantrums, I'm considering one myself.

The thought (finally) occured to me that instead of supplementing our 10 games as part of a Season Ticket package (each family "owns" 1 seat of 4 together) with a 10-game mini-plan, that the STH price for additional seats are cheaper. Soooo, we should just buy whatever games we want in whatever price level we want and skip the whole mini-plan. Right?

Guess what. I've already put down the $100 mini-plan deposit and I'm told it can't be refunded. That $100 can only be used for mini-plans, STHs, or playoff tickets. Keep in mind that I have already paid for my Season Ticket in full, but put down the mini-plan deposit to keep our priority.

To further complicate things (read: piss me off), I mentioned our plan to add a mini-plan to my ticket rep when I was paying for my Season Ticket in full and he never mentioned the more financially advantageous and flexible way to go about supplementing.

So I'd be better off if I'd either NOT paid the Season Ticket in full (and could apply the $100 to the balance) or if I'd let June 1 go by and not paid add'l money to keep our mini-plan priority (which is probably nothing anyway). In either case, I'm screwed because I paid more money up front. Clear as mud?

Ugh. I'm really ticked. Anyone think I have a leg to stand on?

[SouthernHockeyChick]

So, Eileen, they won't let you just have that $100 (and I thought the deposit was $200 for some reason...I thought we paid $400 for 2 seats) as a credit on your account from which they can deduct the cost of the extra games you buy? That's pretty freakin' stupid if so. I mean you upgraded to a full ST already. I would personally think that as many times as ticket reps have bent over backwards for me, that they would give in on this one....unless something has changed. Maybe since we aren't in the middle of an absolutely horrendous season that makes them feel like they should bend over backwards for you???

[nccanes]

So, Eileen, they won't let you just have that $100 (and I thought the deposit was $200 for some reason...I thought we paid $400 for 2 seats) as a credit on your account from which they can deduct the cost of the extra games you buy? That's pretty freakin' stupid if so. I mean you upgraded to a full ST already. I would personally think that as many times as ticket reps have bent over backwards for me, that they would give in on this one....unless something has changed. Maybe since we aren't in the middle of an absolutely horrendous season that makes them feel like they should bend over backwards for you???

We're going to talk this afternoon by phone (I'd emailed the original question and we've gone back and forth a few times).

I paid my ST in full, but the mini-plan deposit was only $50/seat. I think ST and 24s were $200/seat.

Hopefully we'll work something out.

[Jeff O Rocks]

I hope you can work it out Eileen....even if they won't apply that $100 to your STH account, maybe they can give you $100 credit for the Eye or something...they certainly owe you that money in some form...and your rep should have mentioned the fact that the $100 would be forfeited because <insert his reason here>!! :roll:

Good luck..

[talkingcanes]

maybe it'll be a credit toward playoff tickets! that's what they have done in the past. at some point after the playoffs last year, you could request a refund or let it be a credit on your account for the next season. hope you get it worked out.

[nccanes]

maybe it'll be a credit toward playoff tickets! that's what they have done in the past. at some point after the playoffs last year, you could request a refund or let it be a credit on your account for the next season. hope you get it worked out.

Yeah, the thought just occured to me that if by some stroke of terrible cruelness that the Canes don't make the playoffs, then perhaps they'd just let it ride until the following season (presuming of course there is one).

If the Canes make the playoffs, then of course, we'll be there and this will get us $100 toward that.

Hopefully we'll work it out on Monday. It would help if he gave me the whole picture right off the bat, first he said I'd "lose it", then he said I could apply it to Season, Mini Plan, or Playoff tickets only - but didn't say it carrying over was an option.

I appreciate the venting area! ;)

[puckin_A]

I want to be PAID IN FULL!!! :cry:

[nccanes]

I want to be PAID IN FULL!!! :cry:

Well, it's for 1 seat in the upper level - it's not that exciting. ;)

[Jeff O Rocks]

I want to be PAID IN FULL!!! :cry:

Well, it's for 1 seat in the upper level - it's not that exciting. ;)

I am probably still paying for last season seats on my Mastercard!! :eek2: but it is worth every dime....I guess!! ;)

[nccanes]

Well it looks pretty pitiful, but there is a hockey net at the RBC center. ;)

Do they put the safety nets up for Select A Seat? (Not that I'm going, just curious.)

http://www.caneshockey.com/images/netcam/roofcam.jpg

[Guyute]

hard to say if they will or not. last year they didn't have the nets in yet, so it wasn't an option. had to pick seats assuming what the nets would be like. they did however hang the suspension bar that the top of the net attaches too (which is Way more distracting than the net itself, imo).

[Jeff O Rocks]

It seems like when we chose seats, the nets were up..that was in August....we spent time trying to get the best seats where you didn't have to peep through where glass and net come together...

I bet they will have them out so everyone can get an "actual" view.. at the beginning of the pre-skate, I noticed the nets, but by game time, they were invisible to me...

[Guyute]

It seems like when we chose seats, the nets were up..that was in August....

We didn't pick until Sept, and they still did not have nets in. Unless they got some in, strung them up for the Full STH select-a-seat nights, then took them down to wait on replacements.
which... I suppose is possible... I know they did get incorrect nets last year... but I didn't think the wrong ones were put up at all. :shrug:

but really, I think you're wrong :p that's fun to say... you're wrong. ;) hehe. now I'll go hide. for the wrath of mona is frightening.

[Jeff O Rocks]

It seems like when we chose seats, the nets were up..that was in August....

We didn't pick until Sept, and they still did not have nets in. Unless they got some in, strung them up for the Full STH select-a-seat nights, then took them down to wait on replacements.
which... I suppose is possible... I know they did get incorrect nets last year... but I didn't think the wrong ones were put up at all. :shrug:

but really, I think you're wrong :p that's fun to say... you're wrong. ;) hehe. now I'll go hide. for the wrath of mona is frightening.

alright you!!!!!!!!! :p ;) I was thinking they were up....maybe they just had the wire that they hang from to help you judge just where they would be...I was probably so excited to be in the arena choosing my seats, that I THOUGHT they were up...now stop giving me a hard time before the wrath begins!! :beatup: :D

[SouthernCaniac]

I have a question for all the sth pros...I know its all personal preference, but would you guys chose to go to less games in the lower bowl (splitting season tickets) or more games in the upper? We keep going back and forth, and the decision is made harder by the fact that we aren't sure if our 6 and 3 yr old can handle going to 40 some games a year. I'd love to hear some of your experiences.

[nccanes]

As usual with these hard decisions, "it depends".

I don't really know a 3 year old that would enjoy 40 some hockey games a year - if he/she's not having fun, probably you won't be either.

Last year we had a 10 game mini plan and added 4 add'l games immediately. We added games here and there throughout the course of the season, with me/hubby going to almost 30 and my kids (boys 11 and 7) going to more than 20. They loved it. My older one could go to as many as I'd take him to. My younger one loves it too, but sometimes after a long week, a Friday night game was even tiresome for him. And as I've mentioned, these are boys that have every stick brand/taping method/skate brand of every player memorized - they really watch and get into the game. Even so, when they run out of gas, it's hard on the little ones.

To contrast my experience, I have friends who had 4 seats for 20-games. After 2 seasons of 20 games the felt that their boys (11 and 13) didn't value the games enough to justify the expense (and these are boys that play hockey themselves). They felt the kids took it for granted and were a little too casual about going. They've reduced their seats to 2 for 24 games and they'll add seats for some games and switch off taking them for others.

My instinct is to go for fewer games. You can ALWAYS add games at the STH price (if you can work that out w/whomever you're splitting tickets with) and you can add them upper or lower.

Whew - that was too long. :eek2: Sorry.

[Guyute]

I have a question for all the sth pros...I know its all personal preference, but would you guys chose to go to less games in the lower bowl (splitting season tickets) or more games in the upper? We keep going back and forth, and the decision is made harder by the fact that we aren't sure if our 6 and 3 yr old can handle going to 40 some games a year. I'd love to hear some of your experiences.

MORE GAMES!!!!!!!!!! :beatup:
no question, at all, for me.

but, then again, I am the type that likes to have somewhat of an overhead view to watch plays develop and whatnot.

also note, I don't have young'uns to deal with... so I don't take that into account at all. ;) hehe

[SouthernCaniac]

Good points. Thanks. If we split lower bowl, it would be jsut 2 tickets for ourselves, and we would supplement every now and then with 4 tix for the whole family. if we do full tix upper bowl, there is no way that i would subject myself or the poor souls around me to my 3 yr old 40 times a year. She can do about 2 games a month without becoming obnoxious. So then we are looking at taking turns going and giving the extra ticket away. I guees the hard truth is that i want a mini plan for four in lower bowl and there is no such animal.

[VandyCane]

With kids that age I would probably go for less games in the lower bowl. We have two girls, a five year old and a 2 year old. They both love the canes, but even then it can be hard on school nights. We split a 24-plan with my parents so that we went to 12-15 games a year. That gave them and us enough of a hockey fix without leaving the kids sleep deprived. We sat in the lower level at the corners. The kids liked being close to the action...they were more likely to see Stormy, catch a shirt and of course get on the Jumbotron! Hope that helps.

[Guyute]

huh? no mini plans in 1st level? that doesn't seem right.

can't say I looked... we got grandfathered into $12 seats as plan/sth's.. so we don't plan on giving them up until they kick us out. but I find it very hard to believe they're not selling packs on the 1st level. ???

[nccanes]

I guees the hard truth is that i want a mini plan for four in lower bowl and there is no such animal.

I'm confused. We've had a mini-plan on the Lower Level for 2 straight seasons.

You can get 10, 20, or 24 games in the Lower Level - just not the sideline premier sections.

http://www.caneshockey.com/custom/rad3B85C.asp

[SouthernCaniac]

Sorry for the confusion. Shoulda specified center ice. You can get north and south lower for the 24 game plan, or north only for 10 game. I just really love sec 103 or whereabouts. Thanks for all your suggestions, guys.

[Jeff O Rocks]

I have a question for all the sth pros...I know its all personal preference, but would you guys chose to go to less games in the lower bowl (splitting season tickets) or more games in the upper? We keep going back and forth, and the decision is made harder by the fact that we aren't sure if our 6 and 3 yr old can handle going to 40 some games a year. I'd love to hear some of your experiences.

I vote for more games also...but I don't have kids :roll: ....I can tell you that I missed one game all season, and it was a rush to get home (if you have to and we do cause of indoor doggies) and then rush back to the arena...I wouldn't trade the experience of every game for anything, but weeks with 2 or 3 games, can be quite hectic...

...with that said...I say go for MORE GAMES!! :D ;)

[SouthernHockeyChick]

My ticket rep told me that they WOULD have the nets up for all the select-a-seat events this year. So assuming he's not full of it....

I vote more games, upper level too....but I too don't have kids. I do live an hour away (and will actually have a hard time making it to the arena on time for a weeknight game this season because of my school schedule) and the weeknights can get hectic. Just ask my grades from last semester. :roll: But, being an upper bowl dweller, I've had ancy little kids near me and I can usually deal with it....and I generally don't like kids much so that's a pretty big deal. But I've also never had one right beside of me....although that would still beat the jerk-Detroit fan I had beside me this year. :sick:

[Jeff O Rocks]

.although that would still beat the jerk-Detroit fan I had beside me this year. :sick:

That's ok..I bet he didn't have much to say at the END of the game...except maybe...HOW ABOUT THAT HAT TRICK BY HLAVAC!!! :D ;)

[hyena]

i also vote for more games. i had the same decision to make, but it wasn't much of a decision for me. :D as long as i'm in the building for as many games as possible, i'm happy. :spin: but then again, i don't have kids either. :beatup:

[SouthernHockeyChick]

Have any of you 24-game pack holders heard when your select-a-seat date is?

[Guyute]

it's usually not until at least August, if memory serves....

but... it rarely does. :shrug:

[Guyute]

Nooooooooooooooo!!!

Dear Hurricanes Season and Mini Plan Ticket holder,

It is with mixed emotions, both happy and sad, that effective June 27th I will be officially leaving the Carolina Hurricanes organization.

I have accepted a great opportunity with the NBA's Orlando Magic. At this time in my career I feel this opportunity is too good to pass up. I will begin the next step in my career as an Account Executive for the Magic organization starting in July.

In the near future, a new account representative will be assigned to you. If you have any questions please feel free to contact me until June 27th at 861-5453. After the 27th, you may reach an available representative by dialing (919) 861-2300. I wish the Hurricanes the best of luck next season and in the future. I will always be a Hurricanes fan in my heart. Thank you again for your all your continued support and LET'S GO CANES!!!!
Sincerely,

William "Buzz" Wilkie

Someone that has been with their rep for a bit and has been very happy with them, please give me a name, so I can request them. This has me real bummed... considering the other 2 I've tried out have been very poor. Buzz was the bomb, and will be missed. :sad:

[Alicia]

John Haluch

[crazy4canes]

That's stinks guyute. I know someone else who had Buzz as their rep. He's gonna be bummed.

[nccanes]

I've been meaning to mention, since Buzz pissed me off last week - he did call me yesterday and got my whole issue resolved about the $100 credit. So, I got this email too and wished him well. I've enjoyed having him this past season.

I'm still bummed that Kristin got kicked to the curb last summer - she was a great rep for me the previous season.

[Jeff O Rocks]

John Haluch

Ditto..he is a great guy!! :D

[Ramhorn]

PJ Avetta

I was delayed at a airport in Atlanta overnight last season. Next day was a game I wanted to go to, but would only have 20 min from when the plane landed to get to the game and my tickets were at home.

I gave PJ a call and he had tickets waiting at the box office when we arrived.

Goes out of his way to make sure his STH are happy. :spin:

[Canesluver]

I'm sad, too, about Buzz. I just finally got around to checking my home E-mail.

I wrote him a note to congratulate him and thank him, then I put: P.S. There isn't any way you could see that we're assigned to John Haluch, is there?

so-- we'll see what he says. John was a great help to us once when Buzz was out-of-town.

[Guyute]

PJ Avetta
Goes out of his way to make sure his STH are happy. :spin:

I'm glad to hear PJ has (maybe) gotten better. I don't know that I'd give him another chance for us though. Several years ago, when we first signed up for a plan... he was the one who I signed with, and who was going to be our ticket rep. I Never heard from him after giving my deposit. Not the entire season.

I like a little communication when we spend several grand per season there... and he just didn't do that for us. Thanks for the input though, and I'm glad you're happy with him :)

[hyena]

PJ Avetta
Goes out of his way to make sure his STH are happy. :spin:

I'm glad to hear PJ has (maybe) gotten better. I don't know that I'd give him another chance for us though. Several years ago, when we first signed up for a plan... he was the one who I signed with, and who was going to be our ticket rep. I Never heard from him after giving my deposit. Not the entire season.

I like a little communication when we spend several grand per season there... and he just didn't do that for us. Thanks for the input though, and I'm glad you're happy with him :)

this is my 2nd year with PJ and i have no complaints. i was a mini-plan holder last year and didn't really hear from him much, but then again, i didn't see a reason to. (plus, being a STH for the first time ever i didn't really know what to expect.) this time however, because i'm upgrading, i had a billion questions for him (i feel like i've practically been stalking him, in fact, lol) and he has always been happy to answer me quickly and he responds to emails FAST....i give him a http://www.electrichyena.com/other/redthumb.gif

[Shattered]

Didn't PJ win the Clay Aiken look-alike contest? :cool:

There must be more money with the NBA. Our rep (Blake McGee) left to go to Charlotte's new team. I've been pleased with the few times I've spoken to our new rep, DJ Ketchabaw. He doesn't seem to get tired of stupid questions, always a plus when dealing with me. :evil:

[SouthernHockeyChick]

DJ is our rep! While he doesn't keep in constant contact (but I'm with Hyena, didn't know to expect that he might and honestly would rather he leave me alone until I have a question) he's always been great to answer any questions we might have and also bent the rules for us once this season. :evil:

When we called to tell them we wanted to upgrade our mini-pack for the upcoming season DJ was out and we dealt with John. He was awesome too.

[Jeff O Rocks]

Select A Seat tomorrow!!!!!!!!!! :spin: I may just stay put til September!! Do you think they will mind?? :D ;)

[Guyute]

note that I didn't mean that I was expecting weekly phone calls to ask how I was doing. lol

but there were several occasions where STH surveys (and things like that) would be sent/emailed, and we never saw anything. I was calling to find out things that should've been told to us w/out needing to check.
things like that bother me when we're spending the amount of money we do there.

maybe it's just me. :roll:

[Jeff O Rocks]

but there were several occasions where STH surveys (and things like that) would be sent/emailed, and we never saw anything. I was calling to find out things that should've been told to us w/out needing to check.
things like that bother me when we're spending the amount of money we do there.

maybe it's just me. :roll:

I think it is good that they have started sending out emails to ticket holders. Whenever a press release has come out, John sends out copies...I agree that it is a good idea to keep in touch throughout the year...makes you feel included!!

[Thelmie]

Select A Seat tomorrow!!!!!!!!!! :spin: I may just stay put til September!! Do you think they will mind?? :D ;)

Are you moving, Mona? Mary went tonight for her select a seat. She is moving away from me and Jennifer. I guess we embarrass her.... or we make her mad when we pick on her for wearing the opposing team's jersey!

[Jeff O Rocks]

Select A Seat tomorrow!!!!!!!!!! :spin: I may just stay put til September!! Do you think they will mind?? :D ;)

Are you moving, Mona? Mary went tonight for her select a seat. She is moving away from me and Jennifer. I guess we embarrass her.... or we make her mad when we pick on her for wearing the opposing team's jersey!

Hey Thelmie...I think we will stay put..but we just wanted to go take a peek at all the options... phooey on Mary...she wears the "enemy" jerseys anyway!! :p ;)

[StormShaman]

Buzz is leaving?!

Damn. :(

Good luck to him in Orlando. I'm sure he'll love it. :)